Our recently enhanced web-based customer portal, Shepherd, provides fleets with comprehensive repair management.


Stop Worrying

It’s one of those things you don’t think about until you need it. But with our management of your towing program, you’ll never have to sweat it again.

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Meet Shepherd

When first designing the ground-breaking system, INA Towing’s CEO, Gay Rochester, had very clear priorities from the start:
speed and safety.


The system needed to enable their staff to perform their jobs as efficiently as possible so that any driver that was in harm’s way could be moved to safety. Also, it needed to enable their top-class vendor network to perform their duties with as much assistance as was required. Once the job was complete, it needed to track, and be able to report, on key metrics to constantly improve the process.

This system was named Shepherd as an homage to all the people involved to make sure that the people involved in these incidents are taken care of and brought to safety. In comparison to how a traditional shepherd uses a crook to keep their flock safe, INA Towing and their vendor network use the similarly shaped hook of a tow line.


SOS

GATHER

DISPATCH

BILLING

INVOICING


DASHBOARDS

SOS

DETAILS

Shepherd has the ability to fully
integrate with other Shepherd
users so that jobs that are initiated
by one of your customers can
instantly be imported and
communicated in your instance
and theirs real-time.

Learn more

FOR YOUR

Company

Easily track a job/repair from the data collection process (Gather) all the way through Payables and Receivables.

FOR YOUR

Customers

Your customers will love working with your company because it makes their jobs so much easier.

FOR YOUR

Vendors

Additionally, your vendors will have greater access to features and information to make their jobs easier.

For Your Company

Easily track a job/repair from the data collection process (Gather) all the way through Payables and Receivables. Your full staff can have a view into all your current workload and the status of a job.

While some of the largest benefits are how it helps you work with your network of vendors, customers, and employees, some of the key features not included in those sections include:

  • Quick and complete view of jobs and their status
  • Full reporting and tracking of key metrics
  • File storage within each repair for storing images of jobs, documents related to a job such as invoices and bills
  • Automated invoice delivery
  • Automated notifications to drivers, customers, vendors, and employees that cuts down on the amount of time is spent on the phone
  • Integration with Office 365 and Quickbooks

Become a Customer

Becoming an INA Towing Network customer is easy. Call (866) 853-2125 and an experienced towing professional will get your equipment back on the road promptly!

Click to Contact Us

For Your Customers

Your customers will love working with your company because it makes their jobs so much easier. Features include:

  • Real Time Reporting and Tracking of Jobs
  • Dashboards and Reporting that provide them a quick view into key metrics
  • Easy delivery of invoices through automated electronic delivery
  • Notifications on jobs when a job is dispatched, at the time of arrival, and roll time
  • Access to the system to read and make comments on jobs as needed
  • Vehicle inventory tracking and reporting

Contact Us

Becoming an INA Towing Network customer is easy. Call (866) 853-2125 and an experienced towing professional will get your equipment back on the road promptly!

Click to Contact

For Your Vendors / Employees

Additionally, your vendors – or if you prefer, set up employees as vendors – will have greater access to features and information to make their jobs easier.

  • Real Time tracking on Jobs
  • 2-way text messaging for communication or status updates including sending ATA and Roll Times directly to the system
  • Upload and Tracking of Vendor Invoices to speed Payment process
  • Data Exports to provide all the needed information on a job electronically

The Shepherd / INA Network

Even more power is unlocked as the network of users on the Shepherd system increases. Shepherd has the ability to fully integrate with other Shepherd users so that jobs that are initiated by one of your customers can instantly be imported and communicated in your instance and theirs real-time. This removes any need for re-entering data or tracking information separately. The list of current and future real-time integrations include:

  • All repair data including repair data, tracking information, notes/comments, and communications
  • Instantly create an invoice in your system on a repair and deliver to your customer for quicker payments
  • Vehicle tracking information including any notes or images

Get Started

INA’s recently enhanced web-based customer portal provides fleets with comprehensive repair management.

To take advantage of the web portal, please request a username and password from our customer service team at (866) 853-2125, or by e-mail at customerservice@inatowing.com


About

INA LOGO WEB

INA Towing Network continues to grow as a top provider of ERS Towing and services. We combine our superior operations platform, in at state of the art operations center with our Elite provider network, to deliver our clients the highest quality service.


To meet the growing need for elevated incident management, INA Towing Network (“INA”) has developed a comprehensive towing and recovery program for truck fleets. This program offers many advantages: First, and most important, INA is dedicated to timely response. We understand that you can’t get the job done when your trucks are down, so our incident management specialists are just a phone call or email away. INA’s management of your towing needs helps you control cost and mitigate risk. We utilize a dedicated network of tow companies to provide quality service and competitive regional pricing. Together we deliver the premiere heavy truck towing and recovery service package for the trucking industry. Our incident management team provides 24/7 strategies and solutions for towing, winch-outs, load shifts, and incident recoveries. We can even provide resolution to help with non-consent tows. We reduce your liability exposure in so many ways.

The INA Towing Edge

  • Your service requests are handled by a trained staff with broad knowledge of transportation fleet emergency response and logistics. We can provide a solution to solve your problem and reduce down time. One call – full service!
  • Strong vendor relationships with tow industry leaders creating a unified commitment to exemplary fleet service.
  • Nationwide, competitive pricing with network towing service providers.
  • Tracking of towing regulatory law by state and city to assure compliance.
  • Audit of invoices and payment to vendors by INA Towing staff. This alleviates time and handling by fleet staff to process payables.
  • Specialists to handle risk mitigation and incident management.
  • Specialized recovery ability for high value cargo, rail impacts and off terrain.
  • INA Towing provides real time management in non-consent tows and recoveries to contain cost and regulatory compliance.
  • Established partnership to mitigate Haz Mat and environmental incident response.

Whatever your service need, INA Towing has the response!

Contact Us

Becoming an INA Towing Network customer is easy. Call (866) 853-2125 and an experienced towing professional will get your equipment back on the road promptly!

Click to Contact
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